Thank you for shopping at arrowlocksmiths.com! We strive to provide you with quality products and excellent customer service. If you are not completely satisfied with your purchase, we offer a return policy to ensure your satisfaction. Please read the following guidelines regarding returns:
Returns are accepted within 30 days from the date of purchase.
The item must be unused, undamaged, and in its original packaging.
Customized or special order items are not eligible for return.
Before returning any item, please contact our customer service team to initiate the return process. You can reach us via phone or email, and our representatives will guide you accordingly.
Provide your purchase details, including the order number, product name, and reason for return.
Restocking Fee and Return Shipping:
A restocking fee of 25% will be charged for all eligible returns.
The customer is responsible for all return shipping costs, including packaging, insurance, and tracking. Please ensure the item is properly packaged to prevent any damage during transit.
Refund or Store Credit:
Once we receive the returned item and verify its condition, we will process your refund or issue a store credit, as per your preference.
The refund or store credit will be provided for the item’s purchase price minus the restocking fee and any applicable shipping charges.
Certain items cannot be returned due to safety or hygienic reasons, such as chemicals, paint, personal protective equipment (PPE), and consumable items. Please check with our customer service team if you have any questions regarding the return eligibility of a specific item.
Damaged or Defective Items:
In the event that you receive a damaged or defective item, please notify our customer service team immediately. We will arrange for a replacement or repair, and cover any return shipping costs in such cases.
Exceptions and Special Cases:
Our return policy may be subject to certain exceptions or special cases on a case-by-case basis, as determined by our customer service team. We will work with you to find a satisfactory resolution.
Please note that this return policy is subject to change without prior notice. It is advisable to review the policy before making a purchase. We appreciate your understanding and cooperation in adhering to these guidelines.
If you have any further questions or need assistance, please don’t hesitate to contact our customer service team.